Privacy notice.

Who we are

The controller of your personal data is QUIX Global s.r.o., Příčná 1892/4, Nové Město, 110 00 Praha 1, Czech Republic, Company ID 22466444, registered in the Commercial Register kept by the Municipal Court in Prague, section C, file 416432. For anything about your data, write to privacy@pub-rescue.com. We have not appointed a data protection officer, as the law does not require one for what we do.

Part 1: this website and the waitlist

What we store when you join the waitlist

Joining the waitlist is voluntary. Only the email address is needed; without it we can't tell you when PUB Rescue is available. We do not store your IP address, and this website sets no cookies.

When you visit the website

Like any website, ours can only be delivered if your browser's technical data (such as your IP address and browser type) reaches the server. Cloudflare processes this data to deliver the pages and to protect them from attacks. We don't keep request logs, and we don't use this data to identify you (legitimate interest, Article 6(1)(f) GDPR). We also count how many times a day our pricing pages are opened, and whether from the app or from the website. These daily totals contain nothing about you.

Legal basis

We process your email and your answers on the basis of your consent (Article 6(1)(a) GDPR), which you give by joining the waitlist and confirming your email. You can withdraw it at any time with the "Leave the waitlist" link in every email we send; this deletes your address straight away.

To protect the form from abuse, the number of sign-up attempts from one connection is limited. For this, your IP address is used briefly in memory and never written down (legitimate interest, Article 6(1)(f) GDPR).

How long we keep it

• If you don't confirm your email, your sign-up is deleted after 7 days.
• If you leave the waitlist, your data is deleted immediately.
• Otherwise we keep it until we've sent the email announcing that PUB Rescue is available, and delete it no later than 6 months after that.
• If PUB Rescue is not available within 12 months of your sign-up, we delete your data then.

Who processes it for us

• Cloudflare, Inc., 101 Townsend St, San Francisco, CA 94107, USA: hosting of this website, our databases for the waitlist, orders and licence activations (stored in Western Europe) and our outgoing email. Cloudflare is certified under the EU–U.S. Data Privacy Framework, and its data processing addendum adds the EU standard contractual clauses as a fallback. We also use Cloudflare Web Analytics, which counts page visits without cookies and without identifying you.
• Seznam.cz, a.s., Radlická 3294/10, 150 00 Praha 5, Czech Republic, Company ID 26168685: our mailbox. It receives your emails if you write or reply to us.

We do not sell your data, and we don't share it with anyone else. We make no automated decisions about you and do no profiling.

When you buy a licence

Paddle.com Market Ltd, 30 Old Bailey, London EC4M 7AU, United Kingdom, sells PUB Rescue licences as our reseller and merchant of record. Paddle collects your payment and billing details and processes them as an independent controller under Paddle's privacy notice. We never see your card or bank details. On the checkout page (/pay/) we load Paddle's checkout script, and Paddle's checkout opens in a frame from paddle.com; Paddle may use its own cookies there under its privacy notice. Our website itself sets no cookies.

From Paddle we receive your name, email address and country, the name of your business if you give one, the edition you bought, the order number (Paddle transaction ID, txn_…), your Paddle customer ID, the currency and the amount. With them we keep the state of the order (paid, key sent, refunded or charged back) and the licence key we issued to you, so that we can send it again. We use them to issue your licence key in your name, to send it and send it again if you lose it, to handle upgrades, transfers and refunds, and to answer your questions (contract, Article 6(1)(b) GDPR). We also keep them as records of our sales (legal obligation, Article 6(1)(c) GDPR).

We keep order records for 10 years after the purchase, the period Czech tax law requires for records of sales, and so that we can resend a lost key during that time. Then we delete the personal data in them: your name, email address, Paddle customer ID, country and our copy of your licence key. We keep only the order number, the edition, the state of the order and a salted one-way hash of the licensee's name, because the licence does not expire and activating it still needs them. We send licence keys and order emails from hello@pub-rescue.com. We do not use your purchase data for marketing; the waitlist is separate, and you can leave it at any time.

When you write to us or send us files

If you write to hello@pub-rescue.com, for example to report a file that didn't convert well, we process your email address, your message and any files you attach. We use them to answer you and to find and fix the problem (legitimate interest, Article 6(1)(f) GDPR).

Files you send may contain personal data about you or other people, so send only files you may share. We use them only to reproduce and fix the problem. Only the people who develop PUB Rescue for us see them. We don't publish them and don't give them to anyone else, and if we'd like to keep a file as a test file, we ask you first. We delete your emails and files once your request is handled and the problem is fixed, and no later than 12 months after you sent them.

Your rights

You have the right to access your data, to have it corrected or deleted, to restrict or object to its processing, to data portability, and to withdraw your consent at any time. Write to privacy@pub-rescue.com. You can also complain to the Czech data protection authority, Úřad pro ochranu osobních údajů, Pplk. Sochora 27, 170 00 Praha 7 (uoou.gov.cz).

Part 2: the PUB Rescue app

PUB Rescue converts Microsoft Publisher (.pub) files to PDF and PowerPoint files on your computer. It is built to work offline and to keep your files and information on your device.

What PUB Rescue does not do

• Apart from activating a licence, activating it again and deactivating a computer, and only when you ask it to (see "Buying and activating a licence"), it makes no network connections of its own. The one exception is the occasional check for blocked licences described there. It does not contact us, a server or any online service while it converts.
• It contains no telemetry, analytics, advertising or tracking. PUB Rescue turns Windows error reporting off for its own processes, so a crash never sends a memory dump of a file you convert. From version 1.0.3 it also turns off the crash reporting of the Microsoft Edge WebView2 component that draws the window: these reports stay in PUB Rescue's data folder on your PC and are not sent, even when Windows is set to send optional diagnostic data.
• It does not upload your files or conversion results anywhere, and it never sends file names itself.
• It asks for no account and no personal information.

Apart from licence activation and the check for blocked licences, we therefore collect no personal information through PUB Rescue.

What PUB Rescue keeps on your computer

PUB Rescue never writes your licence key or the licensee's name into converted files or reports. It never changes, moves or deletes your original files, and it never writes into the folders that contain them.

You can delete any of this data at any time: delete the output folders you chose, and the folders %APPDATA%\com.pubrescue.app and %LOCALAPPDATA%\com.pubrescue.app.

Files stored in the cloud

If you convert a file that is stored only online in OneDrive, Windows and the OneDrive app download it when PUB Rescue reads it, as they do for any other program. PUB Rescue itself does not connect to OneDrive. If the file cannot be downloaded, for example because you are offline, PUB Rescue skips it and says so in the report.

Buying and activating a licence

You buy a licence on pub-rescue.com (see "When you buy a licence" in Part 1). The Buy button in the app only opens pub-rescue.com in your browser. If you install PUB Rescue from the Microsoft Store, Microsoft handles the download and updates under Microsoft's privacy statement; PUB Rescue does not ask the Microsoft Store about purchases. For the version from the Microsoft Store, Microsoft gives us aggregate statistics (installs, usage, ratings and reviews) and reports of crashes (error details, such as the type of error and where in the program it happened). Microsoft collects them as an independent controller under its privacy statement; PUB Rescue does not send them itself. We use them only to find and fix errors.

When you activate a licence, PUB Rescue connects once to our activation service at pub-rescue.com. It sends the signed licence details (licence number, edition, issue date and key ID), a salted one-way hash of the licensee's name instead of the name itself, the licence signature, a one-way fingerprint (hash) of the computer and the app version, which also appears in the request's User-Agent header. The fingerprint doesn't reveal the computer's Windows ID, but it lets our server recognise the same computer when it is activated again; the name cannot be read from its hash. When you deactivate a computer, PUB Rescue sends that computer's activation token, its fingerprint and the app version. For these requests PUB Rescue uses your Windows proxy settings, including automatic proxy detection, which can ask your local network for its proxy configuration. Cloudflare processes the IP address of each activation request only transiently, to deliver it and to limit abuse; we don't store it.

Check for blocked licences. For 180 days after a licence was issued, while a refund or chargeback is still possible, PUB Rescue checks at most once a week, when it is open and online, whether the licence has been blocked. It downloads our list of blocked licences, which contains only one-way hashes of licence numbers, and compares it with your licence on your computer. The request sends no licence number, name or computer fingerprint, only the app version in the User-Agent header. Cloudflare processes its IP address only transiently, to deliver it; we don't store it and keep no record of the check (contract, Article 6(1)(b) GDPR, and our legitimate interest in ending licences that were refunded or charged back, Article 6(1)(f) GDPR). If the check fails or you are offline, PUB Rescue keeps working. If your licence is on the list, PUB Rescue continues as the free trial. After 180 days it no longer checks.

We store the licence number, the edition, the IDs of the keys that signed the licence and the activation, the fingerprints of activated computers, the dates of activation and deactivation, the latest app version and the number of deactivations to enforce the computer limit of your edition and to block misused keys (contract, Article 6(1)(b) GDPR, and our legitimate interest in preventing misuse, Article 6(1)(f) GDPR). We keep an activation while it is active and for 24 months after it is deactivated. Blocked licence numbers are kept permanently, so that they stay blocked. Records of support actions, such as freeing a computer for you, are kept for 24 months. To enforce the limits on activations and deactivations, we also record each activation and deactivation attempt (the licence number, the computer's fingerprint and the time) and delete these records after 31 days. If the computer is offline, you can activate at pub-rescue.com/activate/ from another device; that processes the same data. Converting never uses the internet.

Components from Microsoft

PUB Rescue's window is displayed by the Microsoft Edge WebView2 Runtime, a component of Windows maintained by Microsoft. PUB Rescue loads only its own pages, which are part of the program, into it. Microsoft's privacy statement applies to the WebView2 Runtime itself.

Changes to this notice

If we change how we handle data, we'll update this page and the date at the top. If you're on the waitlist and a change affects you, we'll tell you by email.